Handling Order Changes Company: GlobalStyle (a fictional cross-border e-commerce company specializing in fashion and accessories) Scenario: A customer from Germany places an order but later requests changes to the shipping address and product details. - The customer realizes they entered the wrong shipping address and wants to update it. - They also decide to change the color of the handbag from red to black. Steps Taken by GlobalStyle Step 1: Acknowledge the Customer’s Request - The customer support team receives the request via email and immediately acknowledges it, assuring the customer that they are working on the changes. Step 2: Check Feasibility - The OMS shows that the order is still in the warehouse and has not been handed over to the logistics partner. - The inventory system confirms that the black handbag is in stock. Step 3: Update Order Details - The shipping address is updated in the OMS and CRM. - The product details are changed from a red handbag to a black handbag. Step 4: Coordinate with Logistics Partner - GlobalStyle informs the logistics partner about the changes and ensures that the updated details are reflected in the shipping label and Customs documentation. Step 5: Notify the Customer - The customer is informed that the changes have been successfully made. They receive a confirmation email with the updated order details and expected delivery date. Step 6: Monitor the Order - GlobalStyle tracks the order to ensure it is processed correctly and delivered to the updated address. Outcome - The customer receives the correct items at the updated address within the expected delivery time frame. - The customer is highly satisfied with GlobalStyle’s quick response and efficient handling of the changes. - GlobalStyle maintains a positive reputation and gains a loyal customer. 根据所给内容做成微课视频，英语语速中慢速，时间3分钟左右