Narration Script (Video 2 min min)
Scene 1: Title Slide –
“Modernizing Database Restore Workflows – Why Change Was Needed”
Scene 2: Current Workflow (Visual of Zendesk tickets, admin portal, teams coordinating)
"Restoring a client database to our Azure SQL Managed Instance used to be a collaborative—but tedious—process involving the RFMS and Augmento DBA teams."
Scene 3: Problems Overview (Timeline showing delays)
"Even though the actual database restore takes 10–15 minutes, the overall process could span hours or even an entire day. Why? Because of:
• Missing or mismatched file names
• Manual download and upload steps
• Shift overlaps and time zone differences
• Repeated follow-ups and ticket loops"
Scene 4: Manual Flow (Visual of downloading .bak from Admin Portal, uploading to Azure)
"RFMS lacked Azure access, so they relied on Zendesk tickets and manual downloads. The DBA team then downloaded, uploaded, and restored each backup—often working blind due to inconsistent information."
Scene 5: Impact
"This manual, error-prone process slowed down ticket resolution, burdened our DBA team, and delayed critical support for our clients."
Scene 6: Transition
"To solve these inefficiencies, we built something better: an internal Upload UI."Create a 3-minute explainer video describing the challenges in restoring client databases to Azure SQL Managed Instance. Show visuals of teams collaborating through Zendesk, downloading .bak files from admin portal, uploading to Azure manually. Highlight issues like timezone delays, missing file details, and dependency on DBAs. Tone: professional, empathetic, and solution-seeking. End by teasing the upcoming internal Upload UI solution
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答案文本
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Welcome. Today, we're going to look at a critical process within our operations: restoring client databases to our Azure SQL Managed Instance. We'll explore the challenges we faced and why a change was necessary.
Today we'll explore the challenges our teams faced with database restore workflows and why modernization became essential for our operations.
Our previous workflow for restoring a client database was, by its nature, a collaborative effort. It involved coordination between our RFMS teams and our dedicated Augmento DBA teams. While collaboration is key to our success, this particular process had become increasingly tedious and inefficient over time.
Even though the actual database restore takes only 10 to 15 minutes, the overall process could span hours or even an entire day. This happened because of missing or mismatched file names, manual download and upload steps, shift overlaps and time zone differences, and repeated follow-ups creating ticket loops.
RFMS lacked Azure access, so they relied on Zendesk tickets and manual downloads. The process involved downloading backup files from the Admin Portal, creating tickets, and then the DBA team would download, upload, and restore each backup. Unfortunately, they were often working blind due to inconsistent information provided in the tickets.
This manual, error-prone process slowed down ticket resolution, burdened our DBA team with repetitive tasks, and delayed critical support for our clients. It reduced our overall operational efficiency, increased costs, and ultimately led to frustrated teams and delayed client support.
To solve these inefficiencies, we built something better: an internal Upload UI. In our next video, we'll show you how this new solution streamlines the entire process and eliminates the pain points we've discussed today.